FAQ | Zerek Collects

Frequently Asked Questions

Verified slabs
Every card is a professionally graded original in its untouched, tamper-proof case.
Secure insured checkout
Encrypted checkout, trusted payments, every order insured.
Ships sealed and tracked
Sealed in its slab, securely packed, tracked to your door.

Support FAQs

Orders & Support

How can I place an order?

Placing an order is simple. Browse the store, add the card you want to your cart, and check out — you'll enter your shipping and payment details, and once your order is confirmed, we'll take care of the rest. Since every graded card is one-of-one, we recommend checking out promptly; once a card sells, it's gone.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, PayPal, and Shop Pay. For higher-value cards, Shop Pay offers interest-free installment options at checkout, so you can split your purchase into payments.

How long will it take to receive my order?

Orders are typically processed and shipped within3 business days. Once shipped, you'll receive a tracking number by email so you can follow your card to your door. Delivery times vary by location and shipping method selected at checkout.

Can I track my order?

Yes. As soon as your order ships, we'll email you a tracking number. You can also check your order status anytime using the Track Order link in the footer.

What if I have questions or need assistance with my order?

We're always happy to help. Reach out through our Contact page or message us directly on Instagram @zerek_collects_tcg, and we'll get back to you as quickly as we can — collector to collector.

Shipping & Returns

Do you offer international shipping?

Yes, we ship worldwide, International orders may be subject to customs fees or import duties determined by your country, which are the buyer's responsibility. Shipping costs and options are calculated at checkout.

How long does shipping take?

Orders are processed within 3 business days. Domestic delivery typically takes 3-5 business days depending on the method selected; international delivery may take longer. Every order ships tracked so you can monitor its progress.

What is your return policy?

We accept returns only if a card arrives not as described or is damaged in transit. Please send video proof of un-packaging, Returns must be requested within 5 days of delivery. Please contact us before returning any item.

How do I initiate a return?

Contact us within 5 days of delivery through our Contact page or Instagram, with your order number and a description of the issue (photos help). We'll walk you through the next steps and provide a return address if the return is approved.

What if my order arrives damaged or there is an issue with the product?

Reach out right away — within 5 of delivery — with your order number and clear photos of the packaging and the card. Every order is insured, so if a card is damaged in transit we'll work with you to make it right through a replacement, refund, or insurance claim. Your card's condition matters to us as much as it does to you.

Card Info

Are all your cards authentic?

Yes, guaranteed. Every card we sell is professionally graded and authenticated by an independent third party — PSA, TAG, or CGC — and ships sealed in its original tamper-evident case with a verifiable certification number. Learn more.

What condition are your cards in?

Every card is graded on a 1–10 scale by PSA, TAG, or CGC, and the exact grade is listed on each product page. Most of our inventory is Gem Mint (10) and Mint (9). The photos on every listing show the actual card you'll receive — never a stock image.

Do you sell raw (ungraded) cards or sealed product?

Yes, we ungraded cards from Vintage, Mid-Era, and Modern singles. We also sell sealed product, and slabs. Please message us on instagram to sell high quality collections to us @zerek_collects_tcg.

What do the grades mean?

Grades run from 1 to 10, reflecting a card's centering, corners, edges, and surface. A 10 (Gem Mint) is near-flawless; a 9 (Mint) shows only the slightest imperfection. Each grading company — PSA, TAG, CGC — applies its own version of this scale. See our Grading Scale guide for a full breakdown.

Why is there only one of each card?

Every graded card is unique. Each slab is a single, individually certified card with its own cert number, so once it sells, it's gone.

How do I verify a card's certification?

Every product page lists the card's cert number and links to the grading company's official lookup tool. Enter the number on PSA, TAG, or CGC's site and confirm the grade and details straight from the source, either before you buy or after it arrives.

Do you buy collections?

Yes, always. We're actively looking to buy quality collections, high-value singles, and sealed product. Message us on Instagram @zerek_collects_tcg and let's talk.